FAQ
Frequently Asked Questions (FAQ)
Below are the most frequently asked questions from RosaryBase customers. If you cannot find the answer you need, please contact us at v@mecrt.com.
2. Ordering & MOQ
3. Pricing & Discounts
4. Customization & Sampling
5. Shipping & Delivery
6. Payment & Finance
7. After-Sales & Returns
8. Other Questions
Q What types of rosaries do you mainly sell?
We mainly sell the following types:
• Catholic rosaries: Classic 5-decade rosaries (59 beads), with crucifix and centerpiece, suitable for prayer and wholesale.
• Rosary bracelets: Compact version of rosaries, wearable on the wrist for convenient prayer on the go.
• Islamic prayer beads (Tasbih): 33 or 99 beads, suitable for Muslim customers.
• Accessories & packaging: Rosary pouches, gift boxes, crucifix pendants, etc., supporting bundled procurement.
Q What materials are available for rosaries?
We offer various materials:
• Wood: Warm texture, suitable for high-end markets, higher price.
• Glass: Rich colors, high gloss, suitable for younger demographics, moderate price.
• Natural stone (agate, lapis lazuli, etc.): Premium texture, suitable for gift markets.
• Plastic/acrylic: Lowest price, suitable for bulk promotional use.
Q Are rosaries handmade or machine-produced?
Our rosaries are made with hand-weaving craftsmanship. Bead stringing, knotting, and assembly are all completed by skilled workers. Each product undergoes manual quality inspection to ensure sturdiness and durability. Handmade craftsmanship also gives each rosary a unique texture.
Q What is the size of the rosaries? Are they suitable for children?
Total length is typically 50-55 cm (including crucifix), bead diameter 6-8 mm (other sizes can be customized).
Standard size is suitable for adults. For children's version, we can provide a compact version with bead diameter 4-5 mm and total length 40-45 cm. Please note your requirement when placing an order.
We can also customize special sizes according to your requirements.
Q Are the products suitable for religious occasions?
All products are made according to traditional religious specifications and are suitable for formal religious occasions:
• Catholic rosaries: Used for reciting the Rosary, with 5 decades corresponding to the Joyful, Sorrowful, and Glorious Mysteries.
• Islamic prayer beads (Tasbih): Used for Tasbih prayer, with 99 beads corresponding to the 99 Names of Allah.
Our products are trusted by churches, mosques, and religious supply stores worldwide.
Q What is the minimum order quantity? Do you support 1-piece MOQ?
RosaryBase applies 1-piece MOQ, with no minimum order amount!
• Spot products: 1 piece MOQ (1 piece = 1 rosary).
• OEM custom products: 1,200 pieces MOQ.
Even for individual resellers or small-batch trial sales, we welcome you. The more quantity, the lower the unit price.
Q How do I place an order? What devices are supported?
The ordering process is simple:
1. On the product page, select specifications and quantity, click "Add to Cart";
2. Go to the shopping cart, click "Proceed to Checkout";
3. Fill in the shipping address, select payment method, and submit the order;
4. Complete payment and wait for shipment.
RosaryBase supports access from mobile phones, tablets, and computers, with responsive page design for various screen sizes.
Q How long after ordering can it be shipped?
• Spot orders: Shipped within 1-3 business days after payment (if stock is sufficient).
• OEM custom orders: After sample confirmation, production cycle is typically 15-30 days, then shipped after completion.
After shipment, you will receive an email with the logistics tracking number, and you can track the package status in real time.
Q Can I modify or cancel a submitted order?
• Unpaid orders: Can be directly cancelled in "My Orders".
• Paid but not yet shipped: Please email v@mecrt.com immediately, and we will assist in cancelling and providing a full refund.
• Shipped orders: Cannot be cancelled, but you can apply for a return according to the return policy after receiving the goods.
Q How do I check my order status?
After logging in, go to "My Account" -> "My Orders" to view the status of all orders:
• Pending Payment: Order submitted, waiting for payment.
• Pending Shipment: Paid, being prepared for shipment.
• Shipped: Goods have been dispatched, click "View Logistics" to track.
• Completed: Order confirmed, transaction closed.
Q Are your prices wholesale or retail?
All prices on RosaryBase are factory wholesale prices. We connect directly with the source factory, with no middleman price difference. You can see the wholesale price after registering and logging in.
Q Does the unit price decrease with larger quantities?
Yes! RosaryBase applies tier-based pricing:
• 1-49 pieces: Retail wholesale price
• 50-199 pieces: Enjoy wholesale discount
• 200-1,199 pieces: Enjoy bulk wholesale discount
• 1,200+ pieces: Can be calculated at OEM custom price, enjoying the lowest unit price.
After adding to cart, the system will automatically calculate the unit price according to quantity.
Q Are there discounts for new customers? Is there a membership discount?
• New customers: First order can enjoy new customer exclusive discount (subject to website promotions).
• Membership discount: After registering, accumulate consumption amount to upgrade membership level and enjoy lower discounts.
• Referral rewards: Refer other buyers to register and place orders, and you can receive points or discount coupons.
Q Is price negotiation possible? How to get the best quotation?
The prices displayed on the website are already very competitive, but negotiation is possible in the following situations:
• Single purchase amount ≥ $5,000 USD
• Long-term cooperative customers (quarterly purchase ≥ $10,000 USD)
• OEM custom large orders (≥ 5,000 pieces)
For price negotiation, please contact v@mecrt.com.
Q What customization services do you offer?
Customizable content:
• Bead material (olive wood, glass, natural stone, plastic, etc.)
• Bead color, diameter, quantity
• Crucifix/rosary centerpiece style (can provide design drawings or physical photos)
• Knot color and weaving method
• Packaging method (OPP bag, gift box, cloth bag, custom color box, etc.)
• Custom LOGO on crucifix, centerpiece, or packaging
Customization process:
1. Email v@mecrt.com with your customization requirements;
2. Engineers evaluate feasibility and provide a quotation (1-2 business days);
3. After confirming the quotation, arrange sampling (sampling fee is refundable);
4. After sample confirmation, pay the bulk deposit (usually 30%);
5. The factory arranges production (15-30 days), after completion, pay the balance and ship.
Q How long does customization take? What is the sampling fee?
• Sampling cycle: Usually 7-10 days (may be longer for complex craftsmanship).
• Production cycle: 15-30 days after sample confirmation.
• Sampling fee: $50-200 USD depending on customization complexity. After bulk order confirmation, the sampling fee can be fully refunded.
• Expedited service: If expedited processing is needed, please contact customer service for negotiation.
Q What is the MOQ for customized products? Can I mix styles and colors?
• OEM customization MOQ: Usually 1,200 pieces. For quantities below 1,200 pieces, small-batch customization at spot prices is possible.
• Mixing styles and colors: Supported! In the same order, you can mix different styles and colors, as long as the total quantity reaches the MOQ.
For example: For a custom order of 1,200 rosaries, 600 pieces can be olive wood and 600 pieces glass.
Q How to confirm the quality of customized products?
• Sample confirmation: Before bulk production, we will first make samples and send them to you for confirmation.
• Bulk QA: After bulk production is completed, we will conduct random inspection (AQL standard).
• Quality guarantee: If bulk quality is inconsistent with the confirmed sample, we are responsible for rework or replenishment.
Q Which countries do you ship to?
We support global shipping (including Hong Kong, Macao, and Taiwan, China). Main countries/regions covered include:
• Americas: USA, Canada, Brazil, Mexico, Argentina, etc.;
• Europe: UK, Germany, France, Italy, Spain, Poland, etc.;
• Asia-Pacific: Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, India, etc.;
• Middle East: UAE, Saudi Arabia, Turkey, Iran, etc.;
If your country is not in the above list, please contact customer service to confirm.
Q What is the shipping cost? Do you offer free shipping?
Shipping costs are calculated based on order weight, volume, and destination:
• When placing an order, the system will automatically calculate shipping costs;
• Orders ≥ $5,000 USD qualify for free shipping (limited to specified shipping methods);
• Different shipping methods have different prices, you can choose the most suitable method at checkout;
• For bulk orders, sea freight or rail transport is recommended; for small orders, international express is recommended.
Q How long does it usually take to receive goods?
Delivery time (from date of shipment):
• Chinese Mainland: 3-5 business days
• Asia-Pacific: 5-10 business days
• Major European/American Countries: 10-20 business days
• South America/Middle East: 15-30 business days
Logistics tracking:
After shipment, you will receive an email with the logistics tracking number, and you can track in real time.
Q Do you provide dropshipping service?
Yes! RosaryBase provides dropshipping service. If you are a no-inventory seller (e.g., selling on Amazon, eBa, Shopify), we can help you ship products directly to your end customers.
Dropshipping process:
1. Send your store order information to us;
2. We pack and ship directly to your customer;
3. Provide logistics tracking number. No additional service fee. Contact customer service for details.
Q What payment methods are supported? Is payment secure?
Supported payment methods:
• PayPal (recommended for international customers)
• Credit/Debit Card (Visa, MasterCard, JCB, etc.)
• Bank Transfer (T/T, suitable for large orders)
• WeChat Pay / Alipay (suitable for domestic customers)
Payment security:
All payments are processed through SSL-encrypted channels to ensure your payment information security.
Q How long after ordering do I need to pay?
• Spot orders: Payment must be completed within 3 days after ordering, otherwise the order will be automatically cancelled.
• OEM custom orders: After quotation confirmation, sampling fee must be paid within 7 days; after sample confirmation, bulk deposit (30%) must be paid within 7 days.
If you cannot pay on time due to special circumstances, please contact customer service in advance.
Q What is the payment method for OEM custom orders?
OEM custom orders adopt stage-payment:
• Sampling stage: Pay sampling fee ($50-200);
• Before bulk production: Pay bulk deposit (usually 30% of total order amount);
• After bulk completion: Pay balance (70%), then arrange shipment.
For bulk orders ≥ $10,000 USD, payment after delivery can be applied (credit qualification review required).
Q Can I return or exchange items? What are the conditions?
Returns accepted: Incorrect items, quality defects, severe shipping damage (proof required)
No returns: OEM custom products (unless quality issues), overseas direct shipment orders, over 7 days, used or damaged by customer.
See Return Policy page for details.
Q How to apply for return/exchange? Who pays shipping?
Email v@mecrt.com within 7 days of receipt with photos -> CS reviews within 1-2 business days -> Return goods to specified address -> Refund within 3-5 business days. If caused by us (wrong items, quality issues), we pay shipping; if by buyer, buyer pays.
Q How to cancel an order?
Unpaid orders: Cancel in your account. Paid but unshipped: Contact customer service for full refund. Shipped orders: Cannot cancel, handle according to return policy after receipt.
Q Are you a factory or trading company?
Direct factory supply! RosaryBase is the direct-sales cross-border platform of Yiwu Tianlv Crafts Factory, with 15 years of rosary manufacturing experience. Located at Small Micro Entrepreneurship Park, No. 5 Qihang Road, Houzhai Street, Yiwu City, Zhejiang Province. Factory visits are welcome!
Q Can I request samples?
Yes! Just order 1 piece (1-piece MOQ) to get a sample at wholesale price. For OEM customization, sampling can be arranged with a refundable sampling fee after bulk order confirmation.
Q Customer service hours? Can individuals purchase?
CS hours: Mon-Sat 9:00-19:00 (Beijing Time UTC+8), emails replied within 24 hours. Individuals are welcome! Enterprise wholesale, personal resale, church group purchases all welcome. 1-piece MOQ, no threshold.
Q Can I get an invoice? Are rosaries handmade?
Bilingual invoices (Chinese/English, proforma/commercial) available. Note when ordering or contact customer service. All rosaries use hand-weaving craftsmanship with manual quality inspection for each piece.
Email us directly and we'll reply within 1 business day.



