Return & Refund Policy

Author: RosaryBase Release time: 2026-04-19 16:13:07 View number: 189

Important Notice: RosaryBase is a B2B wholesale supply platform. Returns are generally not accepted. However, to accommodate our buyers, we offer differentiated return services based on order type and value. Please read this policy carefully before placing an order. By placing an order, you agree to all terms set forth herein.

1. General Principle

RosaryBase is a B2B wholesale supply platform serving global buyers. All products are sold on a wholesale trade basis. Due to the nature of wholesale business, we generally do not offer unconditional returns. However, to protect buyer interests, we have established the following tiered return policy based on order value and type:

2. Return Scenarios & Rules

✅ Return Accepted

In-Stock Orders ≤ ¥1,000

Low-value in-stock purchases are eligible for flexible returns.

Condition:Unconditional return
Deadline:Within 7 calendar days after receiving goods
Product Requirement:Unused, unopened, and in resalable condition
Shipping Cost:Borne by buyer (both return and original shipping)
Refund Method:Original payment method after quality inspection passed

⚠️ Restricted

In-Stock Orders > ¥1,000

High-value in-stock orders — sample first recommended.

Recommended Process:Purchase samples first to confirm quality before placing bulk orders
Return Rights:If you purchase in bulk without prior sample confirmation, we reserve the right to refuse returns
Exception:Quality-related returns are not subject to this restriction
Shipping Cost:Quality-related returns — borne by us; non-quality returns — borne by buyer

❌ No Returns

Custom / Made-to-Order Products

Made to your specifications — cannot be resold.

Scope:OEM/ODM products, customized material/color/size/packaging, non-standard items
Reason:These products are made-to-order and not general stock — cannot be resold
Quality Assurance:Sample confirmation required before mass production
Quality Claims:Only accepted if the final product deviates from the confirmed sample

❌ No Returns

Overseas Direct-Ship Orders

International shipping costs are prohibitively high.

Scope:All orders shipped to destinations outside mainland China (including Hong Kong, Macau, and Taiwan)
Reason:Round-trip international shipping costs exceed product value
Recommended Process:Overseas buyers should purchase samples first to verify quality and specifications before placing bulk orders
Quality Claims:Only serious discrepancies from product description or major quality defects will be considered for resolution

3. Return Process

Submit Request

Review

We verify order details and return eligibility (1-2 business days)

Ship Back

Send goods to the address we provide, keep shipping receipt

Inspection

We inspect returned goods upon arrival (3-5 business days)

Refund

Refund issued via original payment method (3-7 business days)

4. Non-Returnable Situations

The following situations are NOT eligible for returns:

Past the return deadline (over 7 calendar days after receipt)
Products have been used, opened, worn, washed, or damaged
Products cannot be resold (damaged packaging, missing labels, visible signs of use, etc.)
Bulk purchase without prior sample confirmation (in-stock orders > ¥1,000)
Custom-made or made-to-order products
Orders shipped to destinations outside mainland China
Buyer's own reasons (wrong size, ordering error, etc.) that do not meet the above return conditions

5. Shipping Cost Responsibility

≤ ¥1,000 Unconditional

Buyer (return + original shipping)

> ¥1,000 Quality Issue

Borne by us

Custom / Made-to-Order

No returns

Overseas Direct-Ship

No returns

6. Refund Method & Timeline

Refund Method:Via the original payment method
Timeline:3-7 business days after quality inspection passed (actual arrival depends on payment processor)
Refund Amount:Actual product purchase price; original shipping cost is not refundable (unless return is due to quality issue)

7. Disclaimer

This policy applies to all orders placed through the RosaryBase platform
We reserve the right to modify this return policy. Updated policies will be published on the website and take effect from the date of publication
For special circumstances, please contact our customer service for negotiation. RosaryBase reserves the right of final interpretation

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